Refund policy

General Policy

1. No Returns for Change of Mind:

   • We do not accept returns or exchanges for items purchased unless the product is damaged or defective.

2. Eligibility for Returns:

   • Returns are only accepted for:
     • Items damaged during delivery.
     • Items with manufacturing defects.
   • Claims must be reported within 2 days of delivery.

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Return Process

1. Contact us via WhatsApp (03114935400) or Email(toywinkletoys@gmail.com) with:

   • Your order number.
   • Pictures or videos clearly showing the defect or damage.

2. After reviewing your claim, we will guide you through the return process.

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Refund Policy

1. Refund Options:

   • Replacement: A replacement will be sent for eligible items, subject to availability.
   • Cash Refund: If a replacement is unavailable, the refund will be made through bank transfer, JazzCash, or Easypaisa.

2. Timeframe:

   • Refunds will be processed within 7 working days after the returned item is received and verified.

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Non-Refundable Items

• Products in the Preloved Imports and Exclusive Imports collections are rare and sold as-is. These items are not eligible for return or refund unless significantly damaged during delivery.

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Shipping Costs

• Return shipping costs will only be reimbursed for items proven to be damaged or defective.

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Important Notes

• All items must be returned in their original packaging and unused condition.
• Refunds or replacements will not be provided for items showing signs of tampering or misuse.
• Double-check product details, sizes, and descriptions before confirming your order.